Battle for Value 2004: FedEx Corp. vs. United Parcel Services

1 . FedEx has virtually invented customer logistical management by victimisation a handheld barcode scanner in 1986 to be forward in order track and process monitoring, UPS didnt get by close until 1991 with electronic signature tracking and began their own logistics chemical group in 1992. In 1975 UPS guaranteed legal transfer to every address in the continental US, FedEx could guarantee tar to every one of the 50 states in 2002. Both began expend in information technology, aircraft and facilities to champion helper innovations, maintain quality, and curtail costs. Fed Ex has 50000 principle vehicles, 625 aircrafts, 216500 all-encompassing- and part-time employees that ship practically than 5.4 one million million million boxs daily UPS has 88000 ground vehicles, 583 aircrafts, and 360000 employees (64% were unionized) and moves more than 13 million packages and documents every day. The air enunciate member was a 25 billion portion of the US packag e delivery industriousness and was concentrated in letter and packages and all-night and deferred. All FedEx s profession activities were in the air express segment while nevertheless 22 % of UPS revenue were from from the near day air communication channel , however the two companies engaged in a godforsaken challenger to dominate the firmament .

The two companies created a several(a) number of strategies to meet the competition such as: node focus both companies stress their focus on the customers by listening to customers needs, providing customized solutions and committing to a service relationshi p. Price competition UPS geld the price ! of overnight Fedex letters by half run theateral reengineering -because of the price competition the diminution of cost became a precedency info technology FedEx uses COSMOS (Costumer Operation Service passe-partout Online System) which transmits data from package movements , customer preference ups, invoices, and deliveries to a exchange database, while UPS relied on DIAD ( Delivery Information Acquisition Devices) which were handheld units...If you want to get a full essay, order it on our website: BestEssayCheap.com

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